Service management / Operations, Strategy, Information Technology
James A. Fitzsimmons
Service management / Operations, Strategy, Information Technology Fitzsimmons James - 8th ed - xvii, 524 p.; ill.; 27cm
9789814714051
Service Industries--Management
Service management / Operations, Strategy, Information Technology Fitzsimmons James - 8th ed - xvii, 524 p.; ill.; 27cm
9789814714051
Service Industries--Management