HEACHANOVA-ALAMPAY, MA. REGINA <br/><br/>
1-800-philippines: understanding and managing the filipino call center worker / 
MA. REGINA HEACHANOVA-ALAMPAY 
 - xiv, 124 p.; ill.; 23 cm 
<br/><br/><label>ISBN: </label>9789718610596 9789789718610 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Call centers -- Philippines. 2. Call centers -- Employees. 3. Call center -- Employees -- Job descriptions. 4. Call center -- Employees -- Psychology