Zeithaml, Valarie A. et al <br/><br/>
Services marketing : integrating customer focus across the firm / 
Valarie A. et al. Zeithaml 
<br/><br/><label>ISBN: </label>9789814319881 9789789814312 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industries --Marketing<br/>Costumer Services<br/>Marketing