Oakland, John S. <br/><br/>
Total Quality Management and Operational Excellence:   Text with Cases / 
John S. Oakland 
 - 4th ed 
 - xxiv; 530,; ill.; 24 cm 
<br/><br/><label>ISBN: </label>9781138221659 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management and Operational Excellence: Text with Cases