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_aDLC _cDLC _dDLC _erda |
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| 100 | 1 | _aJames A. Fitzsimmons | |
| 245 | 1 | 0 |
_aService management / _cFitzsimmons James _bOperations, Strategy, Information Technology |
| 250 | _a8th ed | ||
| 264 | 1 |
_aNew York _bMc Graw Hill Education _cc2015. |
|
| 300 | _axvii, 524 p.; ill.; 27cm | ||
| 650 |
_2Service Industries _aService Industries _xManagement |
||
| 942 |
_cBK _2lcc _n0 |
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| 999 |
_c15862 _d15862 |
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