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| 020 | _a9789814319881 | ||
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| 040 | _cDLC | ||
| 100 | 1 | _aZeithaml, Valarie A. et al | |
| 245 | 1 | 0 |
_aServices marketing : integrating customer focus across the firm / _cValarie A. et al. Zeithaml |
| 264 | 1 |
_bMcGraw-Hill. _c2010 |
|
| 650 |
_2Service Industries _aService Industries _xMarketing |
||
| 650 |
_2Costumer Services _aCostumer Services |
||
| 650 |
_2Marketing _aMarketing |
||
| 942 |
_cBK _2ddc |
||
| 999 |
_c17181 _d17181 |
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