Winning in service markets : success through people, technology and strategy / (Record no. 16064)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00660nam a2200193Ic 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250628030827.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240520s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781944659059 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789781944659 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| Description conventions | rda |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Wirtz, Jochen |
| 245 10 - TITLE STATEMENT | |
| Title | Winning in service markets : success through people, technology and strategy / |
| Statement of responsibility, etc. | Jochen Wirtz |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Singapore |
| Name of producer, publisher, distributor, manufacturer | World Scientific |
| Date of production, publication, distribution, manufacture, or copyright notice | c2016. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii; 684.; ill.; 23 cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Source of heading or term | Service Industries |
| Topical term or geographic name entry element | Service Industries |
| General subdivision | Marketing |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Source of heading or term | Branding |
| Topical term or geographic name entry element | Branding |
| Form subdivision | (Marketing) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Source of heading or term | Customer Relations |
| Topical term or geographic name entry element | Customer Relations |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Source of classification or shelving scheme | Library of Congress Classification |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Inventory number | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Library | Main Library | Circulation Section | 05/27/2024 | 21355 | HD 9980.5 W54 2017 | 000000001145947 | 05/27/2024 | 05/27/2024 | Books |