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Winning in service markets : success through people, technology and strategy / Jochen Wirtz
Material type:
TextPublisher: Singapore World Scientific c2016Description: xvii; 684.; ill.; 23 cmISBN: - 9781944659059
- 9789781944659
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Main Library | Circulation Section | HD 9980.5 W54 2017 (Browse shelf(Opens below)) | Available | 000000001145947 |
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| HD 9980.5 F45 2008 Service management: operations, strategy, information technology / | HD 9980.5 F54 2014 Service management / Operations, Strategy, Information Technology | HD 9980.5 S47 2014 Service operations management | HD 9980.5 W54 2017 Winning in service markets : success through people, technology and strategy / | HD 9980.5 Z45 2009 Services marketing : integrating customer focus across the firm / | HD 9999 I492 O94 2013 Guide to it contracting, a. / | HD 31 G75 2006 Fundamentals of management / |
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